/*
 * Support in the Film set: conversations on dense glass, one conversation that reads like
 * one (your messages on the right, the crew's on the left), and the sonic-mark wave that
 * draws while a message travels. The signed-in page and the guest page share it.
 * Loaded after tokens.css, motion.css and account-pages.css (the shell and controls).
 */

/* ---------- Layout: the list beside the conversation ---------- */
.support-layout {
  display: grid;
  grid-template-columns: minmax(260px, 340px) minmax(0, 1fr);
  gap: 16px;
  align-items: start;
  --fs-i: 1;
}

.support-list {
  min-width: 0;
  padding: 18px 14px 14px;
}

.support-list-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 0 6px 12px;
}

.support-list-head h2 {
  margin: 0;
  color: var(--fs-ink);
  font: 700 17px/1.3 var(--fs-font);
}

.support-list-head h2:focus {
  outline: none;
}

.fs-page .support-list-head button {
  min-height: 40px;
  padding: 8px 14px;
  flex: none;
}

.ticket-list {
  display: grid;
  gap: 4px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.ticket-loading {
  padding: 12px 8px;
  color: var(--fs-ink-2);
  font-size: 14px;
}

.fs-page .ticket-link {
  display: grid;
  justify-content: stretch;
  gap: 8px;
  width: 100%;
  min-height: 0;
  padding: 12px 12px 12px 14px;
  text-align: left;
  background: transparent;
  border: 1px solid transparent;
  font-weight: 400;
}

.fs-page .ticket-link:hover:not(:disabled) {
  background: rgba(255, 255, 255, .06);
  border-color: transparent;
}

.fs-page .ticket-link[aria-current="true"] {
  background: rgba(255, 255, 255, .10);
  border-color: var(--fs-line);
  box-shadow: inset 3px 0 0 var(--fs-brand-red);
}

.ticket-subject {
  color: var(--fs-ink);
  font-size: 15px;
  font-weight: 600;
  line-height: 1.35;
  overflow-wrap: anywhere;
}

.ticket-line {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px 10px;
}

.ticket-when {
  color: var(--fs-ink-2);
  font-size: 12px;
  line-height: 1.4;
}

.support-empty {
  padding: 18px 8px 10px;
}

.support-empty .fs-art {
  width: min(100%, 160px);
  color: var(--fs-ink-3);
}

.support-empty .fs-wave-path {
  stroke: var(--fs-ink-3);
}

.support-empty p {
  margin: 0;
  color: var(--fs-ink-2);
  font-size: 14px;
  line-height: 1.55;
}

.fs-page #more-tickets {
  width: 100%;
  margin-top: 10px;
}

/* ---------- The detail pane: a new conversation, or one conversation ---------- */
.support-detail {
  min-width: 0;
  padding: 28px 30px 30px;
}

.support-form {
  display: grid;
  gap: 18px;
}

.support-form-intro h2,
.support-thread-head h2 {
  margin: 0;
  color: var(--fs-ink);
  font: 700 24px/1.25 var(--fs-font);
  letter-spacing: -.01em;
}

.support-form-intro h2:focus,
.support-thread-head h2:focus {
  outline: none;
}

.support-form-intro p {
  max-width: 60ch;
  margin: 8px 0 0;
  color: var(--fs-ink-2);
  font-size: 15px;
  line-height: 1.6;
}

.support-send {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px 18px;
}

.support-wave {
  width: 132px;
  flex: none;
}

/* Only the phone layout needs a way back to the list. */
.fs-page .support-back {
  display: none;
  justify-self: start;
  min-height: 40px;
  padding: 8px 12px;
}

/* ---------- One conversation ---------- */
.support-thread {
  display: grid;
  gap: 18px;
}

.support-thread-meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px 10px;
  margin: 10px 0 0;
  color: var(--fs-ink-2);
  font-size: 13px;
  line-height: 1.5;
}

.support-thread-meta .fs-pill:empty {
  display: none;
}

.fs-page #older-messages {
  justify-self: center;
}

.support-messages {
  display: grid;
  gap: 14px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.support-message {
  width: fit-content;
  max-width: min(100%, 640px);
  min-width: min(100%, 260px);
  padding: 14px 18px 16px;
  background: var(--fs-glass-strong);
  border: 1px solid var(--fs-line);
  border-radius: 16px 16px 16px 4px;
}

.support-message--you {
  justify-self: end;
  background: rgba(255, 255, 255, .10);
  border-color: var(--fs-line-strong);
  border-radius: 16px 16px 4px 16px;
}

.support-message-meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 4px 10px;
  margin: 0;
  font-size: 12px;
  line-height: 1.5;
}

.support-message-author {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  color: var(--fs-ink);
  font-weight: 600;
}

/* The crew signs with the cO mark. */
.support-message--crew .support-message-author::before {
  width: 20px;
  height: 20px;
  flex: none;
  content: "";
  background: url("/assets/cinemaos-co.png") center / contain no-repeat;
}

.support-message-time {
  color: var(--fs-ink-2);
}

.support-message-body {
  margin: 8px 0 0;
  color: var(--fs-ink);
  font-size: 15px;
  line-height: 1.65;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

/* Attachments sit quietly inside their message (support-attachments.js). */
.support-attachments {
  display: grid;
  gap: 8px;
  min-width: 0;
  margin-top: 12px;
  padding-top: 10px;
  border-top: 1px solid var(--fs-line);
}

.support-attachments h3 {
  margin: 0;
  color: var(--fs-ink-2);
  font: 600 11px/1.3 var(--fs-font);
  letter-spacing: .14em;
  text-transform: uppercase;
}

.support-attachments ul {
  display: grid;
  gap: 6px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.support-attachments li {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
  min-width: 0;
}

.support-attachments ul:empty,
.support-attachments p:empty {
  display: none;
}

.fs-page .support-attachments button {
  justify-self: start;
  min-height: 36px;
  padding: 6px 12px;
  font-size: 13px;
  font-weight: 500;
  overflow-wrap: anywhere;
}

.support-attachments p {
  margin: 0;
  color: var(--fs-ink-2);
  font-size: 13px;
  line-height: 1.55;
}

.support-attach > summary {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  min-height: 36px;
  color: var(--fs-ink-2);
  font-size: 13px;
  font-weight: 600;
  list-style: none;
  cursor: pointer;
}

.support-attach > summary:hover {
  color: var(--fs-ink);
}

.support-attach > summary::-webkit-details-marker {
  display: none;
}

.support-attach > summary::before {
  content: "+";
  font-size: 16px;
  line-height: 1;
}

.support-attach[open] > summary::before {
  content: "–";
}

.support-attach[open] {
  display: grid;
  gap: 8px;
}

.fs-page .support-attach label {
  font-size: 13px;
  font-weight: 500;
}

.fs-page .support-attachments input[type="file"] {
  max-width: 100%;
  color: var(--fs-ink-2);
  font: 400 13px/1.4 var(--fs-font);
}

.fs-page .support-attachments input[type="file"]::file-selector-button {
  min-height: 36px;
  margin-right: 10px;
  padding: 6px 12px;
  color: var(--fs-ink);
  background: rgba(255, 255, 255, .07);
  border: 1px solid var(--fs-line-strong);
  border-radius: var(--fs-radius-ctl);
  font: 600 13px/1.2 var(--fs-font);
  cursor: pointer;
}

/* ---------- Reply ---------- */
.support-composer {
  display: grid;
  gap: 10px;
  margin-top: 6px;
  padding: 16px;
  background: var(--fs-glass-strong);
  border: 1px solid var(--fs-line);
  border-radius: var(--fs-radius);
}

.support-composer textarea {
  min-height: 112px;
}

.fs-page .support-closed {
  margin: 0;
  padding: 14px 16px;
  color: var(--fs-ink-2);
  background: rgba(255, 255, 255, .05);
  border: 1px solid var(--fs-line);
  border-radius: var(--fs-radius-ctl);
  font-size: 14px;
}

.support-closed .fs-link-button {
  min-height: 0;
  padding: 0;
  font-size: 14px;
}

/* ---------- What just happened: a bottom-centre glass toast, so nothing on the page jumps ---------- */
.support-toast {
  width: max-content;
  max-width: min(560px, calc(100vw - 32px));
  margin: 0;
  line-height: 1.5;
}

.support-toast:empty {
  display: none;
}

/* While a message travels the button and the wave say so; the words are for screen readers. */
.support-toast.is-quiet {
  width: 1px;
  height: 1px;
  margin: -1px;
  padding: 0;
  overflow: hidden;
  clip: rect(0 0 0 0);
  white-space: nowrap;
  border: 0;
}

.fs-page .support-page-end {
  padding-bottom: 96px;
}

/* ---------- Session recovery ---------- */
.support-recovery {
  margin: 0 0 20px;
}

.support-recovery-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px 16px;
}

.fs-page .support-recovery-actions > a {
  display: inline-flex;
  align-items: center;
  min-height: 44px;
  color: var(--fs-ink);
  font-weight: 600;
}

/* ---------- The guest conversation (/support/guest/) ---------- */
.fs-page #guest-renew {
  margin: 0 0 20px;
}

.guest-thread {
  --fs-i: 1;
  display: grid;
  gap: 18px;
  padding: 28px 30px 30px;
}

.guest-tools {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.fs-page .guest-tools button {
  min-height: 40px;
  padding: 8px 14px;
}

.guest-help {
  margin: 20px 0 0;
  color: var(--fs-ink-2);
  font-size: 13px;
  line-height: 1.6;
}

/* ---------- Phones: one pane at a time ---------- */
@media (max-width: 900px) {
  .support-layout {
    grid-template-columns: minmax(220px, 280px) minmax(0, 1fr);
  }

  .support-detail {
    padding: 24px;
  }
}

@media (max-width: 760px) {
  .support-layout {
    grid-template-columns: minmax(0, 1fr);
  }

  .support-layout[data-view="list"] .support-detail,
  .support-layout[data-view="new"] .support-list,
  .support-layout[data-view="thread"] .support-list {
    display: none;
  }

  .fs-page .support-back {
    display: inline-flex;
  }

  .support-detail,
  .guest-thread {
    padding: 18px 16px 20px;
  }

  .support-message {
    max-width: 100%;
    min-width: 0;
  }

  .support-message:not(.support-message--you) {
    margin-right: 24px;
  }

  .support-message--you {
    margin-left: 24px;
  }

  .support-composer {
    padding: 12px;
  }

  .support-send {
    justify-content: center;
  }

  .support-send .fs-button--primary {
    flex: 1 1 100%;
  }

  .support-form-intro h2,
  .support-thread-head h2 {
    font-size: 21px;
  }
}